In 2006 I had just moved into my house and then suffered a personal trauma. I really wanted to escape overseas but didn’t have the money. I started investigating this “holiday rentals” thing and, as they say, the rest is history! And would you believe that my first guest was the BBC, who rented the house to accommodate, and film, a family who were looking to relocate to Australia?
I had worked for many a year in the corporate world trudging in with the rest of the herd, to and from an office everyday in the Monday to Friday, 9-5 monotony, locked in a box. I used to stare at people sitting in cars at traffic lights as I crossed the road to buy lunch, and dream of sitting in one of those cars, and driving away from the city!
I then worked in industries where everyday is a work day (cooking in a restaurant, cinemas, and my very own biscuit business) and found this much more enjoyable than wishing the week away just to be able to sleep in and to enjoy those two short days called a weekend. Spreading out my work over 7 days was a much more satisfying way to live life.
The travel industry is one of those 7 days a week industries. I love travel, airports, and I always loved staying in hotels. When I started renting out my own home in 2006, I realised that this was a way to have my very own “hotel”. I could welcome guests, and make their stay as comfortable as possible, offering them all I could, and hope that they enjoyed their stay so much that they would be back. And come back they did.
My level of customer service is very high and very hands on: - I personally look after all correspondence & communication with guests & property owners, as well as the linen company, the cleaners and the accountant! - I am available at all times for any questions or problems.
And as a seasoned traveller, I have very high standards in terms of comfort and service, which is reflected in my properties and noticed by my guests. There is no better job satisfaction than great customer feedback, and return guests, and I am very happy to say that I have both. There is nothing nicer than being part of someone’s great holiday experience.